Details, Fiction and etech
ABOUT ETECH Etech provides subsequent generation BPO remedies. a worldwide minority owned enterprise, Etech has made and trademarked how to show your knowledge into strategic insights.
As a member of the disaster Management Team, the receptionist maintains a whole copy of the Safety guide and is particularly the 1st issue of Get in touch with for method inquiries. ought to continue to be latest on all safety processes.
confirmed encounter in direct generation and organization enhancement within the BPO, contact Centre, or IT companies industries.
no matter site, our centers deliver reliable and Remarkable encounters. All of our facilities are crafted with hugely skilled servant leaders that are devoted to driving remarkable effectiveness from their teams.
talk to current and possible buyers making use of a number of Computer system and telecommunications technological innovation/software package to provide details and answer thoughts.
realize client’s motive to Get hold of and endeavor to deliver Remedy adhering to the required rules.
You read more will supply partaking, responsive, well timed phone and e mail assist to client customers, profits, along with other interior staff users. You will be the stage of Get in touch with for The customer and/or revenue team member as you keep them knowledgeable from the position of open up troubles whilst actively Doing work to troubleshoot and resolve them.
Maintains records and prepares statistical reviews to evaluate performance of instructors and keep an eye on progress of trainees.
obvious and successful interaction competencies in English when being able to speak Obviously, confidently and politely.
To analyze forecasted volume and obtainable team to make certain staffing is scheduled in by far the most efficient way to properly make the most of out there resources and sustain suitable service amounts
implement security protocols relating to ID badge visibility, and checking approved staff moving into and exiting the creating/Workplace.
a chance to Feel on the feet in a quick-paced environment where messages about chat, call and e mail come rapidly and furious;
Will communicate with Operations to make certain that the anticipations regarding QA help towards the strategies are fulfilled
Etech’s multi-amount solution provides positive effects even though providing agents the instruction and self-assurance required to boost profitability and span of affect inside the Market. Etech’s blend of people today, procedures, and technologies delivers a unique and at any time strengthening client practical experience.